Platform Admin — Platform Admin (Phase 1: Matt, Phase 2: dedicated)
I am
the Platform Admin of Flip360. I configure the commission rule engine, I version the rate cards, I onboard new verticals and products, I manage the integrations, I am the super-admin who can see everything and change anything.
I need
a rate card editor with versioning + audit trail, a rule engine UI (PO-configurable per migration 0001), a vertical/product taxonomy admin, integration health (Stripe, Twilio, Pine Lawyers, KYC provider), and a system-wide audit log.
So I can
introduce a new vertical (Trades, Insurance, Legal etc.) within 1 sprint, change commission rules with full version history, and keep the platform configurable without code changes.
So that (financial outcome)
Flip360 scales from 1 vertical to 9 to 19 without engineering bottleneck — which is the unit-economic assumption baked into the FY29→FY31 trajectory.
Who fills this role
Platform Admin (Phase 1: Matt, Phase 2: dedicated) · Platform Admin · Rate Cards · Rule Engine · Super-admin · Human role · PHASE 1 — PRE G4 CUTOVER
The CRM screens I use
- Rate card editor (versioned)
- Rule engine UI
- Verticals + products admin
- Integration health dashboard
- System audit log
- User & role management
My KPIs (every one is linked to the FY31 trajectory)
| KPI | Target | Anchored to (financial source-of-truth) |
|---|---|---|
| Time to add new vertical | < 1 sprint | engagement.tsx WS2 |
| Rate card change cycle time | < 1 day | engagement.tsx PO-control |
| Integration uptime | ≥ 99.5% | engagement.tsx NFRs |
What good looks like
Platform Admin adds the Legal vertical Monday. Tuesday it's live with rate card v15 + 3 products. Wednesday Olivia Park signs as a MEMBER. Thursday her first deal flows. Friday her first RCTI issues. One sprint, no code changes.
What bad looks like
New verticals require eng tickets. Rate cards are hard-coded. Adding a product takes a sprint. Configurability is theoretical. Scale stalls.
Who I work with
Reports to: PMO Director / CFO
Works with: Founder Finance Operator Compliance Officer