Flip360 CRM · Live Sign in
Pre-Payment Pilot mode. Real CMs · real providers · real conversations. No money moves until Stripe live-wire (AF-9.5). Every activation carries pre_payment_pilot=1. Pilot status →
Flip360 CRM
Reports up to: CFO (Carla Oliver)
Doctrine v1.4 P12 · bottom-up escalation channel · handoffs written to executive_handoffs
Escalate to Carla Oliver
Writes to executive_handoffs · activity_ledger
Finance Operator · Workflow
Two lane hats · New Business (membership fee capture) + Retained Business (recurring revenue + referral payouts + LTV)

 Finance Operator — Finance Operator (Phase 2)

I am
the Finance Operator at Flip360. I run the money rail. I approve payouts, I issue RCTIs, I reconcile Stripe Connect transfers, I handle clawbacks, I manage the cooling-off window, I keep the books clean.
I need
a payout queue ordered by eligibility date, an RCTI generator that fires on H3b+H4 chain completion, Stripe Connect reconciliation (ATO→Stripe→MEMBER), a clawback workflow for refinance/cancellation/dispute, and a daily · weekly · monthly P&L on the platform.
So I can
pay every eligible MEMBER within 24hrs of cooling-off close, issue zero defective RCTIs, reconcile 100% of Stripe transfers to ledger entries, and detect a clawback before the funds leave the platform.
So that (financial outcome)
CoSai NPBT > 20% (engagement.tsx §5.2) AND member trust holds because the money rail just works.
You are on the Shared / cross-lane
Doctrine v1.1 · Two-lane operating model
New Business →
cmo → community-manager → compliance-officer
Retained Business →
customer-success
Shared ·
finance-operator ← you founder pmo-director-cfo cto data-analyst legal people-ops
Your AI colleague · [email protected]
Last action · observe on kate-singh-green-file (05 July, 11:24 pm)
Contract
My view
What I need to do next
Manager’s view
What my manager sees
AI’s view
What my AI colleague is doing
Good early morning, Finance-A.
It’s Thursday 9 July, 01:15. I’ve been up ahead of you — here’s what I’m seeing.
Today’s priority tasks
Ranked by downstream impact, not inbox order. If you only did these three, today would be a win.
1
Bill provider for membership fee on activation
Downstream impact: Every hour delayed = a day's ARR delayed for the cohort
2
Flag churn risk from payment stress
Downstream impact: Earliest churn signal is often financial — Finance can save CS days of catch-up
3
Intake green-flagged files from Compliance
Downstream impact: Delays here delay the ARR clock start on every activated provider
Here’s what I’ve already done for you this morning
My 1, 2, 3 — all held for your tap where a send goes to a human.
observe on kate-singh-green-file
flag on priya-nair-payment-stress
draft on sam-fisher-dunning
reconcile on wk27-cac-reconcile
What only you can do — you do human-with-human best
Your 4, 5, 6 for today. These are the moves that convert.
tap execute — Tap execute to run billing
human handoff to CS — Confirm signals; write CS handoff
ratify + queue for billing — Sign off billing queue; ratify handoffs to move to PROCESS
Why this matters to your team
You’re not alone — your OUTPUT is somebody’s INPUT. Here’s who benefits when you land these.
When you land Bill provider for membership fee on activation well, pmo-director-cfo gets a clean input. Every hour delayed = a day's ARR delayed for the cohort
When you land Flag churn risk from payment stress well, customer-success gets a clean input. Earliest churn signal is often financial — Finance can save CS days of catch-up
You’ve got this. I’m right here — tap anything above and I’ll help you finish it. · 4 more tasks queued below.
No blockages. Flow is healthy.
1
INPUT — what arrived in your patch
Handoffs routed to you from other roles. AI has scanned each one and noted patterns.
3 pending
from compliance-officer
jack-diaz
compliance-officer · warmth: — · Fully green file; billing-ready
overdue 3d
from customer-success
af1-cmb-priya-nair
customer-success · warmth: — · Renewal 58 days out; needs a VfM call before invoice cuts
overdue 1d
from community-manager
af1-cma-kate-singh
community-manager · warmth: — · Kate at wizard step 8. Will complete today.
overdue 3d
2
PROCESS — money work today (both hats)
New Business hat (membership fee) · Retained Business hat (recurring + churn signals) · Cross-lane reconciliation.
New Business hat — membership fee capture
2 items
Green files from Compliance = billing-ready. Tap execute to run.
today
Kate Singh — $1,500 membership fee billing-ready
Compliance flagged file green. Card 4472 on file. AI drafted the billing action, held for your tap. Nothing else needed.
Tap execute
AI observe
1d
Jack Diaz — $1,500 membership fee billing-ready
Green file arrived from Compliance yesterday. Card on file. Same one-tap execution.
Tap execute
Retained Business hat — recurring + retention finance
3 items
Payment stress is often the earliest churn signal — surface it to CS before it hardens.
today
Priya Nair — 2 consecutive card declines, engagement dropping
AI matched the pre-churn signature. Drafted CS handoff so CS can call BEFORE the third decline — warm save, not dunning.
Ratify CS handoff
AI flag
today
Sam Fisher — July platform fee didn't clear
AI drafted a warm-then-firm 3-step dunning sequence. Step 1 (warm reminder) held for your tap.
Tap send step 1
AI draft
today
Referral payout — Sarah Chen → James Pham milestone reached
AI computed $150 payout with full evidence trail. Ratify to execute.
Ratify payout
Cross-lane reconciliation
2 items
One source of truth for money. CMO + Finance agree on CAC; CS + Finance agree on ARR.
today
Week 27 CAC reconciliation — variance $12 (< 0.05%)
AI reconciled CMO reported spend $28,400 vs Finance ledger $28,412. Variance well within tolerance. Sign off to release to CFO.
Sign off
AI reconcile
today
ARR snapshot ready for CS + PMO
AI computed the ARR snapshot with month-on-month drivers. Approve for distribution.
Approve
3
OUTPUT — what you delivered downstream
Handoffs you emitted to the next role. AI reconciles against expected input at the receiving end.
2 in flight
to legal
inv-2026-118
Finance requested legal cover on disputed refund — draft ready in Legal cockpit
— overdue 1d
to customer-success
priya-nair
Early churn signal — Finance surfaces before CS notices
— overdue 3d
What good looks like
Finance Operator opens payout queue. 12 eligible today. 1 click: Stripe transfers fire, RCTIs generated, ledger entries written, MEMBERs notified. All reconciled by 5pm. 0 defects. 0 clawbacks unhandled.
What bad looks like
Payouts done manually via batch upload. Reconciliation a monthly nightmare. RCTIs typed by hand. Clawbacks discovered 60 days later by the ATO. Trust evaporates.
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