Finance Operator — Finance Operator (Phase 2)
I am
the Finance Operator at Flip360. I run the money rail. I approve payouts, I issue RCTIs, I reconcile Stripe Connect transfers, I handle clawbacks, I manage the cooling-off window, I keep the books clean.
I need
a payout queue ordered by eligibility date, an RCTI generator that fires on H3b+H4 chain completion, Stripe Connect reconciliation (ATO→Stripe→MEMBER), a clawback workflow for refinance/cancellation/dispute, and a daily · weekly · monthly P&L on the platform.
So I can
pay every eligible MEMBER within 24hrs of cooling-off close, issue zero defective RCTIs, reconcile 100% of Stripe transfers to ledger entries, and detect a clawback before the funds leave the platform.
So that (financial outcome)
CoSai NPBT > 20% (engagement.tsx §5.2) AND member trust holds because the money rail just works.
Who fills this role
Finance Operator (Phase 2) · Finance Operator · RCTI · Stripe Connect · Reconciliation · Hybrid human + AI role · PHASE 1 — PRE G4 CUTOVER
The CRM screens I use
- Payout queue (by eligibility date)
- RCTI generator + register
- Stripe Connect reconciliation
- Clawback workflow
- Daily P&L
- Cooling-off tracker
My KPIs (every one is linked to the FY31 trajectory)
| KPI | Target | Anchored to (financial source-of-truth) |
|---|---|---|
| Payouts within 24hrs of eligibility | ≥ 99% | engagement.tsx hardening H106 |
| RCTI defect rate | 0% | ATO compliance |
| Stripe→Ledger reconciliation | 100% | engagement.tsx hardening H101 |
| Clawback detection time | < 24hrs of trigger | engagement.tsx WS3 |
What good looks like
Finance Operator opens payout queue. 12 eligible today. 1 click: Stripe transfers fire, RCTIs generated, ledger entries written, MEMBERs notified. All reconciled by 5pm. 0 defects. 0 clawbacks unhandled.
What bad looks like
Payouts done manually via batch upload. Reconciliation a monthly nightmare. RCTIs typed by hand. Clawbacks discovered 60 days later by the ATO. Trust evaporates.
Who I work with
Reports to: PMO Director / CFO
Works with: Compliance Officer Platform Admin