Reports up to: CEO (Matt Punter)
Doctrine v1.4 P12 · bottom-up escalation channel · handoffs written to
executive_handoffsEscalate to Matt Punter
CTO — CTO (Phase 1: AI CTO/EA/SA — Claude; Phase 2: dedicated hire)
I am
the CTO, Enterprise Architect, and Solutions Architect of Flip360. The person who keeps the platform boringly reliable while the two revenue lanes execute against it. Under governance model doctrine v1.2, I hold delivery + org design authority day-to-day; the CEO holds CX design authority at the SteerCo edit gate.
I need
the daily platform health at a glance (deploys, errors, latency, cost per request), the chain-hash + activity_ledger integrity confirmed each morning, doer coaching queue populated from override signal, and the doctrine + engineering discipline versions I am currently operating against — visible in one cockpit, not scattered.
So I can
ratify same-day deploys as Tier 1/2 through CI/CD (no SteerCo needed), block Tier 3+ until SteerCo has ratified them, and defend the additive-only compatibility contract without becoming the bottleneck.
So that (financial outcome)
the whole workforce ships continuously through CI/CD, the audit trail stays admissible to regulators + insurers + investors, and consecutive-clean-build streak compounds as an argument for lifecycle cutovers at SteerCo.
You are on the Shared / cross-lane
Doctrine v1.1 · Two-lane operating model
New Business →
Retained Business →
My view
What I need to do next
Manager’s view
What my manager sees
AI’s view
What my AI colleague is doing
No blockages. Flow is healthy.
Manager rollup — platform reliability (Founder / PMO / SteerCo view)
Daily platform health at a glance. Green = under target, amber = watch, red = act. The row every SteerCo pack quotes.
| Metric | Current | Target |
|---|---|---|
| Consecutive clean builds | 25 | 50 |
| Deploy success rate (30d) | 100% | 99% |
| p95 latency (24h) | 178ms | 200ms |
| 5xx error rate (24h) | 0.02% | 0.1% |
| Cost per 1k requests | $0.12 | $0.15 |
| Chain-hash integrity | GREEN | GREEN |
| Doer override rate (avg) | 6.4% | <10% |
3
OUTPUT — what you delivered downstream
Handoffs you emitted to the next role. AI reconciles against expected input at the receiving end.
2 in flight
to people-ops
—
due in 4d
flip360-cs-linemgr-week27
CTO observed CS override rate healthy at 4.2 percent; People Ops notes for personal-development ledger
to pmo-director-cfo
—
overdue 3d
daily-platform-health
Daily health report — clean day, streak 25
AI reconcile · your output vs Finance expected input
What good looks like
CTO opens the platform cockpit Monday morning. 26 consecutive clean builds. p95 latency 178ms. Zero incidents overnight. [email protected] has already reconciled the daily health and drafted the Friday coaching digest. One doctrine amendment candidate queued for SteerCo. Ratifies migration 0037 as Tier 2 additive. Wednesday, the streak hits 30 with no rollbacks.
What bad looks like
CTO is the last to know about a 5xx spike because nobody reads the daily health report. A migration widening unilateral_decisions via UPDATE slips through because grep-verify was skipped. Chain-hash integrity broken silently — regulator letter arrives before it is caught. Doer override rate rising on multiple cards, uncoached.